In order to login, you will also need to make sure that you have "cookies" enabled on your Web browser. Most browsers enable cookies by default. The following will explain to you how to verify "cookies" are enabled for various browsers.

Internet Explorer 5.0 and higher:
1. From the Tools menu, select "Internet Options".
2. Click on the tab labeled "Security".
3. Click on zone labeled "Internet".
4. Click on "Custom Level...".
5. Scroll down through the window until you come to "Cookies".
6. Choose "Enable".
7. Click OK
8. Click OK

Netscape 4.x and 6.x
1. From the Edit menu, select "Preferences".
2. Double Click "Advanced".
3. Click "Cookies".
4. Click the box labeled "Accept All Cookies".
5. Click OK.

AOL
Your cookie setting should be located within the My AOL menu, under Web Preferences. You will need to go into the Advanced Settings, select Cookies and then make sure that you have any option beside "Never Accept" selected.

Your username and password are not case sensitive and can have spaces in them. If you forget your password go to the login help page. All you need is your username and word or phrase that you submitted when you signed up. If you are having trouble logging in with your subscriber number refer to the question titled "What is my subscriber number?" below.

Some tips for using your subscriber number throughout the Web site.

1. Your subscriber number is not case sensitive.
2. The # sign is not needed when entering your subscriber number.
3. The first character is always a letter. Such as S (as in Sam).
4. The next 3 characters are always numbers.
5. The next 3 characters are always letters.
6. The last 2 characters are always numbers.