Carrie H. Adams, RHIT, is supervisor of health information at Alta Bates Medical Center in Berkeley, CA, and also the Chair for EMR (Electronic Medical Records) Transcription Core Group Implementation for all Sutter Health Facilities in Northern California. She was previously.the director of operations for Medwrite Transcription Company. She has more than 10 years of health care experience in health care settings. She has obtained an MT degree, HIT degree, bachelor of science and health care services degree. Carrie coordinated and implemented the EMR for a major University Hospital, assisted in setting up two sleep labs, worked as a sleep technician, obtained coding and transcription experience and has managed within the HIM field.

Steven E. Allen, MHSA, is a transcription industry veteran and currently serves as a vice president with JLG Medical Transcription Services. He has more than 20 years of health care experience including positions as an assistant hospital administrator, director of hospital health information departments, and reimbursement and operations consultant. Transcription industry experience includes roles as vice president and general manager of a regional transcription company located in California and as a regional vice president for a national transcription company. Steven holds a master's degree in health services administration from The George Washington University and maintains membership in the American Health Information Management Association (AHIMA) and the California Health Information Association (CHIA).

Tracy Boesch is a transcription industry veteran and is the president and chief operating officer of TransTech Medical Solutions. She has more than 15 years of progressive experience in the medical transcription/health information management industry, having held executive management positions with some of the largest public and private companies in the business. Her areas of expertise range from transcription operations to strategic growth and development planning to mergers and acquisitions.

Regina Buchwald is a senior operational analyst for production standards and performance management compliance at MedQuist Inc. She works with all MedQuist transcription supervisory and management teams to ensure compliance performance and standards by acting as a resource and coach/mentor. She began working for MedQuist in 2002 as a radiology medical transcriptionist, and then advanced to serve as a quality assurance specialist, production supervisor and radiology production manager before moving into her current role in 2007. She started her career in medical transcription in 1997, transcribing Radiology and Cardiology reports for Baptist Memorial Hospital in Columbus, MS. 

Pamela Collier, PhD, is a special projects administrator in the Fast Chart division of Applied Medical Services. Her career in medical transcription began in 1980, when she began a 5-year tenure as a medical transcriptionist, during which she was an active member of the Sunflower Chapter of the American Association for Medical Transcription (AAMT). Dr. Collier joined AMS in 1999 and applied the idea of "meaningful measurement" to her work in quality assurance, replacing the concept of QA as a process in which a reviewer puts red ink on a sample of transcribed documents with a customer service model emphasizing communication, professional development, teamwork, motivation/morale and customer retention.

Michelle Durner, CPA, is president of Applied Medical Services. She earned a bachelor of science degree in Accounting and Finance from the University of North Carolina, Charlotte. Durner is experienced in private sector financial analysis and provides efficiency analysis to clients based on month-end reports provided by Applied Medical Services. She has also authored articles regarding HIPAA and practice management for MD News Magazine and often lends her expertise to the news media.

Gail Everett, CMT, is currently the trainer/recruiter for Northeast Transcription Inc. Gail began her transcription career with 7 years at Occupational Health Excellence, followed by 2 years in pathology at NorDx Laboratories. She has been with NTI since 1999. Gail feels recruiting and training are an interesting mix. Through recruiting she gets a wide view of the backgrounds of MTs, both experienced and inexperienced, and what is important to them. As the trainer, she has learned through experience what works and doesn't work in getting new employees up to speed as productive members of the NTI team. Gail states, "The combination of the two functions helps me do both better."

Christopher Foley serves as president and chief operating officer of CBay Systems. He possesses more than 20 years of senior executive management experience in the health care industry. Foley's experience in medical transcription stems from the largest companies to industry start ups, offering both domestic and global services and technology. He has founded two companies in his career, and serves on the board of directors of several industry companies.

Pati AR Howard, CMT, is currently "Normals Coordinator" (creating and managing more than 1,000 physician-specific predefined text templates) for Orlando Health, a level I trauma facility in the heart of Central Florida. She has been with ORH since 1988 as a staff medical transcriptionist. Currently, Howard is serving as "first editor" for Lippincott Williams & Wilkins, updating one of their popular "word series" references. She has served as a reviewer and as a contributor for two of "Stedman's Medical Transcription Skill Builders" education modules-surgery and cardiology.  Howard has trained as an LPN and completed 56 hours toward a secondary education degree.

Tom Kraft is operations director for International Transcription Services (ITS) and MTScribe. He is an audio engineer earning a bachelor of arts in radio/sound and is a certified computer technician. ITS touts its own secure Web application that was developed under a secondary company called MTScribe. He supports other transcription companies on the MTScribe platform he uses for his own transcription clients.

Kathleen Laidler, CMT, FAAMT, has nearly 30 years of experience in the medical transcription field. She is currently director of transcription service delivery at MedQuist Inc. She joined MedQuist n 1986 as a medical transcriptionist, and has since held progressively responsible positions including district manager, regional recruiter and trainer, national application analyst and template developer, and project manager, national team. Previously, she served as an instructor and medical transcription advisory board chairperson at Baker College in Flint, MI, and as an MT and assistant manager at Medical Records Corp. She became a Fellow of the American Association for Medical Transcription (FAAMT) in February 2003 and was AAMT's Practitioner of the Year for 2004.

Judy T. Land, EdS, MEd, CMT, FAAMT, has had a varied career and has worked in several fields. She learned to do transcription, taught by an experienced MT who was always available for questions and directions. She went to technical school and became a medical assistant, and during that educational time, became aware of AAMT. She joined AAMT immediately, and became a CMT in 1993. She has served two years as president of the Louisiana Association for Medical Transcription (LAMT) and currently serves as its secretary. She particularly enjoys communicating with new MTs, students, or those interested in medical transcription as a career. She currently is employed with MedTransition, a company that was founded to give acute care transcription experience to new graduates.

Paula Lawlor, RHIA, has more than 25 years of experience in HIM with health care providers and HIM service organizations. She has been the COO and President of two separate nationwide HIM companies as well as the founder of MediHealth Outsourcing. As vice president, HIM Services at Diskriter Inc., Lawlor oversees Diskriter's HIM Services division, which includes medical transcription, coding, oncology, HIM interim management and special projects within HIM departments. She has been providing consultative management and leadership workshops to HIM professionals across the country for more than 20 years. 

Ginger Meeker is the quality assurance manager for CBay Systems and Services. She graduated from a medical office assisting course from Shawnee College in 1993.  From there she worked for a general practitioner's office doing clinic notes. After moving to North Carolina in 1995, she began work at Onslow Memorial Hospital transcribing acute care reports. After having to relocate with her husband, Onslow still wanted her to transcribe for them utilizing their outsourcing agency, CBay. After editing for a few years and getting to know the system and processes very well, she was offered an Editor/MT Supervisor position where she interviewed and tested new hires. As the current quality assurance manager, she has direct interaction with clients and has regularly scheduled weekly/monthly calls with them to ensure all is well on the quality front. She also generates QA feedback to all teams and monitors how each team is performing.

Deborah Nolan, CMT, is QA supervisor for Transcription Relief Services (TRS). She is a former licensed vocational nurse (California). Her medical background assured a smooth transition to the field of medical transcription over 18 years ago, being one of the first medical transcription students to utilize the SUM program. She became a CMT in 1997 and has worked for several MTSOs in transcription, QA, and mentoring roles. She has also worked as an educator for an online medical transcription school. Deborah supervises a fantastic team of QA editors to ensure the high-quality documents that the clients of TRS have come to expect.

Amy Potter, CMT, is senior operational analyst for quality standards and document integrity standards and performance in the customer support services department of MedQuist Inc. She joined MedQuist in December 2005 as a statutory medical transcriptionist, advancing to become communications specialist in the transcription service delivery communications and compliance office, and a resource development adviser, before assuming her current role in 2007. She has worked in the medical transcription industry for 25 years as an employee, IC, QA, MT educator and MTSO owner.

Beth Roberts, RHIT, has experience as a medical transcriptionist, medical editor of automated speech recognition and workflow coordinator of transcriptionists/editors. She has more than 10 years of experience in the health care industry. Prior to her current position, she worked in the HIM department of Houston Medical Center, Georgia, auditing records. Roberts earned an associate of science degree in health information technology from Macon State College. She is also a book reviewer for ADVANCE for Health Information Professionals. 

Kathy Weist has more than 30 years of experience in medical transcription and HIM. She began her career working for the county coroner in Texas and transcription seemed to be a natural fit. After relocating to Nevada, she became the manager of a small transcription service for a local physician and then opened her own service. While in Reno, she was instrumental in forming an AAMT Chapter and served as its president for 2 years with her CMT credential. She joined Mayo Medical Center where she worked with a committee to explore voice recognition and supervised in a department of 250 MTs. She then became manager of a department with 160 MTs in a Wisconsin hospital and was instrumental in converting the HIM department from paper to EMR, as well as exploring the options of voice recognition. Kathy has provided consulting to facilities to improve quality and productivity. She currently resides in Sacramento working as an HIM supervisor and plans to further her career by obtaining her RHIA/RHIT. 

Tonya Wilson has more than 35 years of experience in the medical field. Currently, she is supervisor for MedQuist's National Quality Audit Team. She began working with MedQuist in February 1997 as a quality assurance specialist, later becoming transcription and quality assurance manager, local office manager in Las Vegas, and senior operations manager for Service Area 4. She started her career working as a hospital unit secretary while a college student. She implemented and supervised the first computer-driven transcription service department at Creighton University-St. Joseph Hospital in Omaha, NE, later working in the School of Medicine as an administratr. She was also a transcription service owner for 8 years, servicing 10 clinics. 

Nicole Wray is vice president of operations with Applied Medical Services. She earned a bachelor of science in marketing from the University of North Carolina, Charlotte. Wray has more than 8 years outside sales and marketing experience and she actively recruits qualified MTs and monitors the distribution of work to 90+ transcriptionists nationwide. Wray also assists the vice president of sales in communications with current and prospective clients.

Donna C. Brosmer, CMT, FAAMT, Patricia (Trish) English, CMT, and Donna Miller, CMT, RHIT are members of Spheris Quality Management, which is made up of a diverse group of former MTs and is headed by a VP who has a strong background in process improvement methodologies. They have 30+ years of combined experience in the medical transcription field as transcriptionists, editors, auditors and managers of quality and mentoring. They have served in different capacities with ASTM and AAMT nationally as well as with local chapters of AAMT.  They have worked in hospitals, medical offices and MTSOs. They edit an award-winning online newsletter that is published monthly at Spheris. They believe quality is achieved through a team effort and take pride in the fact that there is no one face of quality at Spheris.